Delivery
Merchandise will be shipped when the order is paid in full. If
paying by check, your order will be shipped in 10-14 business days
after we deposit the check. Orders paid with money order will be
shipped within 48 hours.
All products will be shipped as soon as possible subject to
credit clearance and availability of stock. Delivery date depends on
the chosen shipping method.
Shipping Costs
Costs depend on the shipping method you choose. Shipping rates for
items are weight-based. To reflect the policies of the shipping
companies we use, all weights are rounded up to the next full pound.
International Orders -Customs & Duties
Due to negative experiences with customs in certain countries, we
only ship to the following destinations outside the USA. If you would
like you order delivered to a country not on the list, please contact
us:
Australia
Austria
Belgium
Canada
Denmark
England
Germany
Netherlands
New Zealand
Spain
Sweden
Switzerland
United Kingdom
Shipments outside the USA may be subject to import duties and taxes,
which are levied once a shipment reaches your country. Additional
charges for customs clearance must be borne by you; we have no control
over these charges and cannot predict what they may be.
It may take up to 28 days to receive your items. Once the order has
left our warehouse we relinquish our control. If you chose a shipping
method without delivery confirmation or tracking option, we are unable
to track it. Based on past experience with shipping methods, we highly recommend using FedEx for international orders.
Risk of Loss
Items purchased from the Institute for Ecstatic Living are made
pursuant to a delivery contract. This means that the risk of loss and
title for such items pass to you upon our delivery to the carrier.
Merchandise Returns
We accept returns for refunds only of defective items. Products must
be returned within 14 days after shipment. Once the order has shipped
from our warehouse it is final. We cannot resell items that have been
previously viewed. Upon return, the defective items will be replaced
with the same item. We will pay the relevant fees incurred in the
return.
If you receive faulty or incorrect items please contact us immediately via e-mail at
admin@ecstaticliving.com.
Sending Returns
For your protection, we recommend that you ship your return with
insurance, available from USPS, which will enable you to make a claim
should the goods be lost or delayed in the mail. The Institute for
Ecstatic Living will not accept responsibility for any goods until we
receive them.
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